The good, the bad and the ugly; prepare for a lot of each due to the newfound, newfangled popularity of television reality shows about the self-storage industry. “Storage Wars” and other imitators may be called reality programming, yet they are anything but realistic when it comes to actual industry operations. They attract attention to the industry, but sometimes more attention may not be more lucrative. Self-Storage unit and auction operators beware.
Self-storage professionals are keenly aware of the challenges in presenting a positive image of self-storage lien sales and the self-storage industry. However, good industry practices do not necessarily mean great entertainment, so the reality television shows ham it up creating, in the process, a distorted view of the self-storage industry. This can make for problems and challenges going forward for self-storage facility and auction operators. Misconceptions and crowd-related issues at auctions can get in the way of successful operations. Defaults and scams have increased, records show.
On the other hand, the popularity of shows like “Storage Wars” illustrates a national passion for reality-based television, bringing the industry into households that may not have been familiar with the industry. This can be a good thing. The fact is that television exposure to millions of Americans really increases the potential customer pool. A lot of operations report telephone lines buzzing with newbies. More people have been renting units and attending auctions. However, they have unrealistic expectations for what may be in units.
As interest has boomed in self-storage, criminals have taken note as well, of course. Scams have become much more prevalent, so take note, too. One of the new scams involves rubbish units. Self-storage auction tenants work with unscrupulous operators to inflate the price of a unit. The so-called tenant fills the unit with great looking boxes creating the impression of great value. The boxes are junk and the scammers divide a very nice profit. So, buyers beware.
Speaking of buyers, the popularity of the reality television shows are bringing flocks of unqualified buyers to self-storage auctions. They have unrealistic notions, which in the end may even annoy or inhibit actual customers. Parking and crowd control have become issues at some auctions. Members of the National Self Storage Association and certified self-storage managers must be able to sift through those brought into the field expecting entertainment from serious buyers. Literally hundreds of people are showing up now at auctions, drowning out legitimate, and long-standing customers.
Crime, in general, according to some self-storage and auction managers, has increased at units as criminals become more aware of the great value stored at these outstanding facilities. Break-ins are increasing due to the poor economy as well; all the more reason to be armed with the best advice and knowledge, members of the online self-storage industry say. Common sense and defensive measures are important: do not keep cash around; make sure the manager’s office is secure; and be extra careful installing security measures.
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There is always something new in the world of reality television, but the effects of “Storage Wars” and of other similar shows will continue. So, self-storage industry professionals need to be prepared for resulting legal challenges and lien-sale liability matters. That is the really real world and not the television version.
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