Call Centers – The Pros and Cons – Part 2

In our previous article, we covered the pros of call centers in a self storage facility business. But as we said, there are always two sides of the coin. Let’s talk about the cons. Cons Its no secret that putting facets of business into the hands of others can be scary and stressful. It is […]

Call Centers- The Pros and Cos – Part 1

“Hello, please hold.” “Yes, let me transfer your call” “Your call is very important to us. Please stay on the like and your call will be ordered in the order it was received.” Have you ever been on the receiving end of this kind of poor customer service? What about when you are put on […]